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Available courses

MANAGE TOUR DELIVERY

Flexible and blended learning

TOURGUIDING TECHNIQUES

TOURISM MANAGEMENT

UNIT CODE: TO/OS/TM/CR/02/6/A

 

Unit description:  This unit describes the competencies required to develop travel packages. It involves, identifying customer travel requirements, matching customer requirements with established suppliers’ contracts, developing travel itinerary and documenting travel packages and itineraries.

It applies in the travel industry.

 

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT

These describe the key outcomes which make the workplace function

PERFORMANCE CRITERIA

These are assessable statements which specify the required level of performance for each of the elements.

(Bold and italicised terms are elaborated in the Range)

 

1. Identify customer travel requirements

1.1 Customer contact is established in accordance with SOPs.

1.2 Customer travel requirements are identified and confirmed as per SOPs.

1.3 Customer information and identified requirements are recorded as per SOPs.

2. Match customer requirements with established suppliers’ contracts

2.1 Travel components are identified based on customer’s requirements and available travel products.

2.2 Supplier contracts are negotiated as SOPs. 

2.2 Customer travel requirements are matched with available supplier products and services as per SOPs.

3. Develop travel itinerary

3.1 Travel itineraries are designed based on customer preferences and SOPs.

3.2 Travel packages are costed based on itinerary designed.

3.3 Terms and conditions of the travel are identified and communicated as per supplier and SOPs.

3.4 Travel requirements are communicated to customers as per SOPs.

3.5  Travel proposal is provided to customer for consideration as per SOPs.

3.6  Travel services are booked as per SOPs.